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Q. 1. Are there any set-up/application fees?
A. No, under most circumstances there are no setup or application fees that will apply to our merchants.
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Q. 2. Do I have a contract with a cancellation fee?
A. We at omega Bank Card feel it is important to keep our clients with great service, not long term contracts with high cancellation fees like many companies choose to do. In most cases there will be No cancellation fee on our merchant's account. There are some case where a small early termination fee may apply.
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Q. 3. Do I have an annual fee or any other hidden fees?
A. Many companies try to slip in an annual fee anywhere in the range of $25 - $100 per year. We do not. All of our fees are written out. That includes all of our rates and monthly fees. We do not have any fees hidden on the back in fine print. What you see is what you get!
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Q. 4. How long does it take to set-up an account?
A. Once we receive the necessary signed paper work, upon approval, your account will be active within 48 hours. On many occasions accounts are active the next day.
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Q. 5. How do I get paid?
A. Sales are deposited directly into your designated checking account.
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Q. 6. How long does it take for the funds to be transferred to my account?
A. This depends on the time your terminal is settled. In most cases, terminals that settle out before 6:00 p.m. CST, funds will be available in your account the next business day. In others funds will be available within 24 to 48 hours which is standard for all processors.
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Q. 7. What if I have questionable credit?
A. Omega Bank Card has one of the highest approval rates in the industry. This means that in most situations we will be able to accommodate your needs.
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Q. 8. When the terminal/software dials out for approval, am I charged any long distance or communication fees?
A. No, communication is all done on a toll free line, but of coarse it depends on what your service agreement is with your telecommunications company.
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Q. 9. Will I have 24-hour customer support?
A. Yes, at Omega Bank Card, providing quality support for our customers is a top priority. Regardless of time zone, you will have 24-7 access to technical support as well as your personal sales representative's direct phone number.
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Q. 10. Do I need a dedicated phone line?
A. No, most terminals have dual phone jacks. This gives you the ability to connect the terminal and other peripheral equipment (modem, phone, fax) to one line. The terminal normally only ties up the line 5-10 seconds. But, you will be unable to use the terminal if the line is occupied.
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Q. 11. Who installs the terminal?
A. If we have a local sells representative in your area, the representative will personally come out to install and train you on the equipment. If there is no representative in your area, you will receive toll free assistance and instructions which making the terminal installation and training process very simple.
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